Terms and Conditions

Recover Medicare is committed to clear, fair and transparent information for everyone who uses this website.

Agreement to these terms

These terms and conditions govern your use of the Recover Medicare website. By browsing this site or sending an enquiry through it, you agree to them. If you do not agree, please do not use the website.

We may update these terms from time to time. The version published on this page is the one that applies to your use of the site.

What this website is for

This website provides general information about our services, our care teams and health topics we are frequently asked about. It is intended for adults seeking general information and for existing patients looking for practical guidance.

Content is written carefully and reviewed by our clinical teams, but it is general in nature and may not reflect your personal circumstances.

Not medical advice

Nothing on this website is medical advice, diagnosis or treatment, and it should never be used as a substitute for an appointment with a qualified clinician. Always seek professional advice for your own symptoms, and never delay seeking care because of something you have read here.

If you believe you are experiencing a medical emergency, contact your local emergency services immediately.

No doctor–patient relationship

Reading this website, sending a website enquiry or subscribing to our newsletter does not create a doctor–patient relationship. That relationship begins only when you attend an appointment with one of our clinicians and care is formally accepted.

Appointments, enquiries and cancellations

Enquiries submitted through this website are requests, not confirmed bookings. Our care team will contact you to agree a time, the right clinician and any preparation required.

Please give us as much notice as you can if you need to change or cancel an appointment, so the slot can be offered to someone else.

Emails and newsletter

If you subscribe to our newsletter, you consent to receiving emails from us about health guidance, clinic updates and our services. You can unsubscribe at any time using the link in any email or through our unsubscribe page.

Website forms are not a secure channel for confidential clinical information. Please share only the details we need to respond, and we will collect anything sensitive through a secure process.

Acceptable use

When using this website you agree not to:

• Submit false, misleading or unlawful content through our forms.
• Attempt to gain unauthorised access to any part of the site or its systems.
• Introduce viruses, malicious code or automated scraping tools.
• Copy, republish or resell our content without written permission.
• Use the site in a way that disrupts access for other visitors.

Intellectual property

All content on this website — including text, layout, graphics, photographs and the Recover Medicare name and logo — is owned by or licensed to Recover Medicare and is protected by applicable intellectual-property law.

You may view and print pages for your own personal, non-commercial use. Any other use requires our prior written consent.

Third-party content and links

This website may link to external websites and resources for your convenience. We do not control those sites and are not responsible for their content, accuracy or availability. Links do not imply endorsement.

Disclaimers and limitation of liability

This website is provided on an “as is” basis. While we work to keep information accurate and available, we do not warrant that the site will be uninterrupted, error-free or complete.

To the fullest extent permitted by law, Recover Medicare is not liable for any indirect or consequential loss arising from your use of this website, or from reliance on general information published on it. Nothing in these terms limits liability that cannot lawfully be limited.

Indemnity

You agree to indemnify and hold harmless Recover Medicare, its clinicians and staff against claims, losses or expenses arising from your misuse of this website or breach of these terms.

Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these terms.

Governing law

These terms are governed by the laws applicable in the jurisdiction where our services are provided. Any dispute relating to this website or these terms will be subject to the exclusive jurisdiction of the courts of that place.

Changes to these terms

We may revise these terms to reflect changes in our services, technology or legal obligations. Continued use of the website after a change means you accept the updated terms.

Contact us

Questions about these terms can be sent to contact@recovermedicare.com or raised by phone on +1 907-561-3141. Our team is also happy to help through the contact page.