Privacy Policy

This policy explains what information we collect through this website, how it is used and protected, the choices you have, and how to reach us with a privacy question.

Overview

Recover Medicare respects your privacy. This policy explains what information we collect through this website, why we collect it, how we protect it, and the choices available to you. It covers our website and the enquiries and newsletter subscriptions made through it.

We keep this policy in plain language on purpose, and we review it periodically so that it continues to reflect how we actually work.

Information we collect

We only collect information that helps us respond to you and run this website well:

Details you provide. Your name, email address, phone number, the service you are interested in, and the message you send through our enquiry, subscribe or unsubscribe forms.
Communication records. Notes of our correspondence with you, so colleagues can help without you repeating everything.
Technical information. Basic, non-identifying details such as browser type, device type and the pages you visit, used to keep the site working and improve it.

Please do not send sensitive medical details through website forms. We collect clinical information securely once we speak with you directly.

How we use your information

Your information is used to:

Reply to your enquiry and arrange appointments or callbacks.
Send the newsletter you asked for, and nothing else unless you agree.
Understand which pages and services people find useful, so we can improve the website.
Meet our legal, professional and record-keeping obligations.

We do not sell your personal information, and we do not use it for automated decision-making that affects your care.

Cookies and similar technologies

This website uses a small number of cookies and similar technologies to remember your preferences and to measure how the site is used in aggregate. These help us notice broken pages and improve navigation.

You can block or delete cookies in your browser settings. The site will still work, although some conveniences may be lost.

We share personal information only where it is necessary and appropriate:

With clinicians and care teams involved in your treatment, so your care stays joined up.
With trusted service providers who support our website, email and booking systems, under confidentiality obligations.
With your insurer or a third party, where you have asked us to help with coverage or claims.
Where the law, a court order or a professional obligation requires it.

How we protect your information

We use administrative, technical and physical safeguards designed to protect your information, including access controls, secure systems and staff training. Only team members who need your information to help you can see it.

No method of transmission or storage is completely secure, so we cannot promise absolute security. If we ever become aware of a breach that affects you, we will notify you and the relevant authorities as required.

Your choices and rights

You can ask us to:

Show you the personal information we hold about you.
Correct information that is inaccurate or out of date.
Delete information we no longer need, where the law allows.
Stop sending you newsletter emails — you can unsubscribe from any email or through our unsubscribe page.
Restrict or object to certain uses of your information.

To make a request, email us at contact@recovermedicare.com or call +1 907-561-3141. We may ask a few questions to confirm your identity before acting.

Children’s privacy

This website is intended for adults making enquiries on their own behalf or for a family member. We do not knowingly collect personal information from children through this website. Where a child receives care, their information is handled through our clinical records with a parent or guardian involved.

How long we keep information

We keep enquiry and newsletter records only as long as needed for the purpose they were collected, or as long as professional and legal requirements demand. When information is no longer needed, we delete it or remove the details that identify you.

Third-party links

Our articles and pages may link to other websites, such as mapping services or health resources. We are not responsible for their privacy practices, and we encourage you to read their policies before sharing information with them.

Changes to this policy

We may update this policy to reflect changes in our practices or the law. The current version always appears on this page, and significant changes will be highlighted on the website.

Contact us about privacy

Questions, concerns or requests about privacy can be sent to contact@recovermedicare.com or raised by phone on +1 907-561-3141. You can also reach our team through the contact page, and we will respond as quickly as we can.